Managing your business fleet

Extensive knowledge

Our account management teams are able to provide advice and guidance on every element of fleet provision, from day-to-day management of SLAs and KPIs, to strategic advice and guidance on industry trends, best practice and opportunities and risks.

Technical know-how

A highly trained team of LCV experts are always on hand to help you. Their specialist knowledge means you can rest assured that you’re getting the best service available.

Centralised service

Drivers are given a direct line into our account management team who offer a highly personalised and professional service.

Award-winning customer service

We are focused on working to deliver the best possible experience for your drivers.

Our network

Our extensive UK wide network includes over 5,000 agents supported by fast-fit mobile units, and specialist LCV cover, meaning that we can cater for any type of vehicle, anywhere in the country.

Packages to suit you

We offer a range of different packages that offer flexibility for you and your business. From a fixed price fee to pay-as-you-go, the choice is yours.

It's about uptime

Getting your employees back on the road quickly is at the heart of our service. Our nationwide network means that wherever you are, we can help. Our dedicated in-house downtime management team will ensure that your drivers are kept informed and will liaise with the supplier to ensure things are going to plan.

A pro-active solution

Our dedicated service booking team will contact your employees to arrange all events from booking MOTs and servicing to managing repairs, arranging replacement tyres and windows and recall management.

We’re independent

That means we deliver the best solution to meet the needs of your fleet. And our web portal provides unparalleled visibility with real-time updates, giving you the power to transparently manage your entire fleet.

Tyres and glass

Our windscreen and glass services are provided by National Windscreens, who offer mobile repair, nationwide, 24 hours a day, 365 days a year. With access to over 800 technicians and 108 UK fitting centres, we can provide excellent service coverage, response times and service levels.

Here to handle every detail

Accidents happen, but having us on your side to deal with the detail makes a stressful situation a little easier. When one of your employees has been involved in an accident our service is there to help, 24/7, 365 days a year across the whole of the UK. From first notification of loss (FNOL) to getting drivers back on the road, we’ll take care of it all.

Reduce costs

We’re always looking for ways to reduce costs and improve service. Unlike other providers we operate a zero authorisation limit on repairs. Every request is checked by our in-house expert engineers; they scrutinise estimates, negotiate and authorise repairs - all with an aim to reduce your costs. This saves our customers an average of 24% per maintenance invoice.

Repair network

Getting your employees up and running quickly is at the heart of our service. We’ve built a UK-wide repair network that includes mobile units and SMART repair. This combined with the award-winning service that our in-house teams provide, reduces disruption and speeds up the process.

Real-time reporting

Detailed incident information is recorded as part of the FNOL process including driver details, assessment of liability, third party details, injuries and witnesses, providing a complete audit trail.

Accurate and streamlined

MyMiles provides you with a complete and accurate picture of your employees' mileage and fuel use including data from third parties such as fuel card suppliers. Plus, it can be tailored to work with your payroll and expenses systems, streamlining the whole process to save you time.

Easy to use

Your employees will benefit from an easy to use system that lets them log both business and private journeys from any device that has web access.

Trends, trends, trends

MyMiles puts lots of data at your fingertips, but we won’t leave you to analyse it alone. Our team will use the data to identify trends and anomalies and will work with you to develop policies to improve performance including communication to drivers, league tables and driver training.

Accelerate

Our customer service platform, Accelerate, captures every transaction that flows through our business and every interaction that our customers and drivers have with us, providing assurance, transparency and confidence.

Pulse

To truly stay on top of your fleet you need your finger on the pulse. With our award-winning online diagnostic platform, that’s exactly what you can do. It gives you up-to-date access to trends, data and performance reviews when your fleet is out on the road. You’ll get real-time information on orders, deliveries, emissions, accidents and so much more, putting you in the driving seat of every vehicle you’re looking after.

iRisk

Our purpose built risk management tool, iRisk gives you a comprehensive view of all the risks your fleet faces when out and about. Driving licence audits, driver surveys and aptitude tests are all included, helping you maximise productivity and manage your duty of care.

The best people with the best tech

Our team of highly experienced HGV industry experts supported by our market-leading IT systems keep your fleet in safe hands.

Penalty charge management

Admin time? Consider it cut. With our penalty charge management service, we'll manage all penalties end-to-end, whether paid or contested. We have a team dedicated to processing fines and managing all associated administration, saving you time and hassle.

Full visibility

All fine and penalty information is available through our management information platform, Pulse, providing you with complete, real-time visibility.