Our commitment
Our commitment to training and development is based on a belief that we want everyone to have an inspiring leader, who in turn unlocks the capability so everyone can be the best they can be. We encourage our colleagues to take ownership of their development. In return, we offer as much support as possible, enabling each individual to achieve their goals. We believe investing in our people brings powerful benefits to them as people and to our business – retaining the best people while building a strong performance culture.
Online academy
Our Online Academy is how we support colleagues to learn anytime, anywhere. Through the Academy, we offer 416 courses, up from 285 when it first launched in 2021.
Our people told us remote working affected their ability to learn, so we created a dedicated platform in response to their needs, offering them unlimited access to their chosen topics.
Our Academy powerfully demonstrates the educational opportunity through a combination of courses which are delivered online, face-to-face and in a hybrid of the two.
416
online courses available
Leadership
Our World Class Manager programme is a 12-month series of workshops for colleagues who manage people. We support our people managers with the vital leadership skill that will enable them to confidently lead our people and drive our business forward.
Personal development
We‘ve delivered a range of personal development courses both on a group and one-to-one basis. These are delivered by highly experienced training providers who are experts in this field. Courses have included presentation skills, managing performance, health and safety, coaching and receptionist skills.
Customer service
City & Guilds – Customer Service Award – Level 1
This course runs for 16 weeks and is ideal for those who want to hone in on their customer service skills. The focus is the practical application of delivering the best possible service to our customers.
INDUSTRY ACCREDITED COURSES
These courses run every quarter and are an ideal introduction for new recruits to the world of vehicle leasing. On completion of the courses, candidates receive a certificate from an accreditation body.
Examples include:
- Institute of Car Fleet Management – Introduction to Fleet – online training for account managers and provides an accreditation to all successful candidates.
- British Vehicle Rental and Leasing Association (BVRLA) – Fleet Consultancy Award is a module -based training programme for customer relationship managers.
Business awareness
Our teams host monthly Zig Zag sessions. These sessions are a valuable platform for the respective teams to explain their achievements and objectives, and for colleagues to learn more about each area of the business as well as the interdependencies. These are great for colleagues thinking of moving roles within the Zenith Group – and we love moving our great people around as they learn and develop in the process.
DiSC
DiSC is a model of personality profiling. We’ve run regular DiSC sessions to promote collaborative working across teams. A DiSC profile examines behavioural differences to provide a common language between individuals and we’ve seen an increase in understanding of the working styles of team members in a profile different to their own. The sessions run for half a day, and we provide one-to-one coaching.
Technical Skills Development
We’ve supported various technical skill development opportunities, including VMware Training, Windows, Automotive Engineer Assessors, Sitecore Adopt2Win “Agile” development methodology, SharePoint 2013, MS Project Server and MS.net programming, Lean Six Sigma – to name a few! And if our teams think they and our customers would benefit from something we don’t have in our offer, well we will go and find the best solution and help to put it in place.
Personal sponsorships
We’re sponsoring people who wish to gain professional qualifications in their specialism from AAT – Association of Finance Technicians, Prince 2, Motor Engineer Assessors, and Chartered Institute of Marketing qualifications. We also sponsor MBAs and extensive Leadership programmes when required.
The Princess Royal Training Award
Zenith received royal recognition for putting employees first with our 'Flying Start' induction programme and our commitment to training and skills development with our Apprentice Programme. The award recognises businesses that create a lasting impact by successfully linking their skills development needs to business performance.